ITNM Systems DST100 DVB Subtitling & Teletext Converter
Besides powerful and advanced functionality and cost-effective design, durability of a part in a digital television broadcast system is of course of vital importance. A service level agreement is the appropriated means for a user defined improved or continuous availability.
Service level agreement
A service level agreement covers preventive as well as corrective maintenance of the whole system as well as possible bugs in the applications. The standard rate is 7 % of the installed base per year. The standard coverage in the Netherlands implies a maximum response time of one hour during seven days a week between 9 o’clock in the morning and 11 o’clock in the evening. The response time at the location is four hours maximum. Spare material can be included on customer’s demand as part of the delivery.
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